Error Codes

Errors are grouped into 3 categories, authorization errors, input errors, conflict errors, and unexpected errors.

Authorization Errors

These are errors related to invalid player or user authorization and permission.

Code	Status	Message	Description
40000	403	IP is not allowed to access	User IP address is not a whitelisted IP.
40001	403	Insufficient permission	The group in which the user belongs to does not own the privilege/permission to access the API.
40002	401	Session expired	JWT session has expired or JWT token is no longer valid.
40004	401	Player unavailable	Player's status is set to inactive.
40005	404	Not found	Global not found error.
40006	401	Player suspended	Player's status is set to suspended.
40007	401	Secure PIN required	Player needs to input or pass the secure PIN authentication.

Input Errors

Data input errors

Code	Status	Message	Description
40003	400	Bad request	Global bad request error.

Conflict and Expected Errors

Most expected errors are within the scope of this group.

Code	Status	Message	Description
40011	409	Redemption has already been processed	Accepting or rejecting a processed redemption.
40012	409	Can't approve redemption if the transaction is not approved.	Approving a redemption on a transaction that is not approved.
40013	409	Can't launch game due to bonus restrictions. Only allowed to play the following games: [CATEGORY_PROVIDER]	Launching a game with an active redemption restriction. Usually on a bonus with a redemption type of before turnover
40014	409	Game is on maintenance.	The game being launched is on an inactive status or in a maintenance.
40015	409	Bonus quota has run out.	Approving a bonus whose redemption limit has been reached.
40110	409	Invalid image format	Uploading an invalid image format.
40021	409	Membership has already exist for this player.	Membership has already exist for this player.
40030	409	Pending transaction exist, cannot create another transaction form.	Creating a transaction form when a player has another pending form.
40031	409	Payment amount is less than or more than required payment account.	The amount in payment transaction is not between the required amount for the operator account.
40032	409	You have a running bonus. Cannot create a withdrawal transaction.	Creating a withdrawal transaction when a player is on a running bonus.
40033	409	Duplicate payment account number.	Creating a duplicate payment account number.
40034	409	Duplicate payment group name	Creating a duplicate payment group name.
40035	409	Player has not migrated yet. Please migrate first	An action require the player to migrate their account.
40036	409	Duplicate payment group added.	A payment group with the same payment provider exist.
40037	409	There are no payment accounts with enough limit.	Unable to create deposit to this account. Please contact support.
40038	409	Payment provider is disabled.	Creating a payment transaction on a disabled payment provider.
40039	409	Credit Is running out.	Operator credit has run out. Please contact the system administrator.
40310	409	Player create transaction without player payment account.	Invalid Player Payment Account. Please contact the system administrator.
40311	409	maximumAmount greater than maxAccumulatedTransaction.	Max amount cannot greater than max quota.
40041	409	Username has been taken	Player registration with an existing player ID.
40042	409	Email has been taken	Player registration with an existing email address.
40044	409	Age restriction error.	Player registration with age selected under 18 years old.
40046	403	Bonus redemption error due to redemption restriction	Redeeming bonus restriction error.
40047	404	Player is not registered	Player can't be found when fetching a player detail.
40048	409	Duplicate phone number found	Player registration with an existing phone number.
40049	409	Invalid phone number	Invalid phone number format.
40061	409	Rebate has already been released	Releasing a released rebate transaction.
40062	409	Referral has already been released	Releasing a released referral transaction.
40070	500	Redis round data not found	When a round data can't be found in the Redis with the following pattern: RD:player:provider:roundId.
40071	500	Redis deduct round data not found	When a round data in Redis is found but does not contain any deduct transaction data required on end round.
40072	500	Redis settle round data not found	When a round data in Redis is found but does not contain any settle transaction data on end round.
40090	409	Insufficient balance error	Balance is not sufficient for an action requring balance deduction.
40091	409	Withdrawal is locked	Withdrawal can be locked when operator choose to disable withdrawal after pulsa deposit and before a certain amount of turnover has been reached.
40410	409	Invalid password	Player input an invalid password when resetting the password.
40411	409	Invalid reset password token	Resetting password using an invalid reset password token.
40412	409	Invalid transfer token. Please relogin	Transfer token cannot be found or invalid when migrating player.
40413	409	Player has migrated. Please relogin	Player has migrated but attempted to transfer account again
40414	409	Player is disabled. Please contact support	Player is disabled from the backoffice.
40415	409	Player is suspended and unable to do this operation.	Player is suspended. Please contact support.
40900	409	Data already exist	Global duplication error.

Unexpected Errors

A source of an unhandled errors can be identified by the code. Each service has its own code identifier. These errors are logged and will trigger error to GCP alerts.

Code	Status	Message
500	50000	Activity log error
500	50001	Game service error
500	50002	Membership service error
500	50003	Payment service error
500	50004	Player service error
500	50005	Portal service error
500	50006	Promotion service error
500	50007	Report service error
500	50008	User service error
500	50009	Wallet service error
500	50010	Bonus service error
500	50011	System service error